FAQs

1. Will product that I get in hand, be similar to the product as seen on your website?
Ans. While great effort has been made to accurately reproduce sarees in their original grandeur, there might be minor variations in color of the actual product because of the color variations between the actual product and that is displayed on the screen due to digital photography and color settings and capabilities of monitors. We request you to place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the sarees received.
2. Do all the sarees featured on your website come with an attached blouse piece/ blouse material?
Ans. All the sarees featured on our website have attached un-stitched blouse pieces.
3. Do the shipping charges vary from country to country?
Ans. Yes, the shipping charges may vary from country to country. The shipping charges for your destination will be indicated when you place the order.
4. Will you deliver to any country across the world?
Ans. Yes, we can deliver to any country across the world through our reliable logistics providers such as DHL, FedEx, TNT etc.
5. How do I track the product once it has been shipped from India?
Ans. Yes, you would receive an conformations email Bill number of the courier once it is shipped. You would be able to track it with the respective courier.
6. What are the modes of Payments accepted while placing an Order?
Ans. We accept Debit Cards, Credit Cards & Net banking.
7. How do I know that my transaction has been successful?
Ans. You would receive an order confirmation via email with the corresponding order number for your future reference.
8. How do I return a product, if I don’t like it?
Ans. Please report the return to us within 24 hours of receiving the product. You may email us or call us and inform us the same.
9. Are all your silk sarees/ silk products Silk Mark authenticated?
Ans. Yes, all our pure kanchipuram silk sarees and pure kanchipuram silk textiles come with the Silk Mark authentication tag.
10. Can you explain what is Customs duties and charges on products purchased Online?
Ans. Customs duties and Taxes are absolutely based on their own country customs policy on product purchased, Sudarshan Silk & Sarees will not levy on any custom charges/taxes or customer should bare the cost on custom duties and taxes on goods.
11. What does different Order Status Mean?
Pending – For unsuccessful payment transaction.
Processing – For Successful payment transaction and the order yet to ship.
Shipped – For the order shipped from Sudarshan Silk & Sarees warehouse.
Cancelled – For cancelled orders.
12. What is the estimated time of delivery?
Ans. We usually process the order in 4-5 working days. Also, the estimated shipping time is mentioned under each product.
13. How do I care my Silk Sarees ?
  • All types of sarees to be DRYCLEANED only
  • Please do not wash with Detergent
  • Do not bundle and keep wet for a long time
  • Do not beat the sarees
  • Using Sarees falls for border is always advisable
  • Always dry clean for the first wash. For subsequent washes, if dry cleaning is not possible, gently hand wash in cold water with soapsuds or silk-suitable detergent or baby shampoo.
  • Always air dry the sarees in shade. Never wring the sari or use it in the washing machine or dryer. Never rub the sari vigorously.
  • Do not store silk without dry cleaning
  • Expose the silk fabrics periodically to natural atmosphere
  • Use silica gel sachet or moisture absorbents in your cupboard which you use for storing silk fabrics
  • Iron in medium heat only
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